Many years ago, our management team at TMC had a vision: Why should a brand with a profoundly established name put its reputation on the line by supplementing its efforts with mediocre service personnel? They’ve made it our mission from the top throughout our company culture to change the very perception of how much more nimble, analytical and efficient a call center can be. Because they’ve believed in working toward better, more intensive training than any other company in the space, we’re a better place for your brand to call upon today.
Andrew Dorko founded TMC Inc. in 2004. Andrew is responsible for all aspects of the organization and actively manages all of our corporate and account/client relationships. Recognizing the need to develop strong supporting staff, as well as bringing in key talent to the organization has helped sustain the growth of the company. Andrew started his career by managing an expanding territory of customers for Bell Atlantic. He was responsible for over 280 employees helping to deliver products and services as well as managing the sales cycle for his customers. Relocating to central Florida in 1993 to engage in a new business venture with The Donnelly Directory, he worked to launch and grow the market share in this region. Soon after at XO Communications, he worked for one of the largest Telecommunications organizations in Florida for the Tele-systems team. He managed the entire life cycle of all clients and assigned staff as needed to grow projects with great success. As the CEO of a growing organization, Andrew is responsible for all aspects of the company and its day to day operations. The organization has expanded to two locations in Central Florida employing over 700 employees with a hub in Sanford, Florida (Orlando area). Andrew has developed both the core culture of TMC, and also the team concept that helps the company balance very unique industries in parallel to make sure that we have balance between multiple business units as we grow. His innovation has helped TMC to become one of the fastest growing organizations in the area.
George Lonabaugh presides over the operations of TMC Inc. with over 20 years of experience. George’s primary role is managing the internal departments of the organization as well as strategic planning. In addition to internal operations, George is responsible for program development and client relations for our marketing businesses. George began his career with Impact Telemarketing Consultants Inc., ranked three times by INC. Magazine as one of the fastest growing private companies in the US. Impact later became public as part of NCO Financial Services Inc. (NCO GROUP), the leading accounts receivable organization in the world managing all of its Call center operations in the US and Internationally. As part of NCO Customer Management, George managed the legacy RMH Teleservices and Compass Teleservices groups. Industry experience includes Banking and financial consulting with MBNA America/Bank of America and Capital One. Insurance services, Market Research and Political consulting with the top consulting organizations in the nation, Telecom and Wireless experience with companies such as AT&T, VERIZON and SPRINT as well as a specialization in Utility services with our Energy Department and our internal Internet Marketing team.
George attended Temple University in Philadelphia PA, and is also a long term member of the American Teleservices Association (now PACE).
Tyson Chavarie spent his early career developing the information systems for fast growing small and medium sized call centers in the telecom industry. Always striving to mix a strong knowledge of business processes with technology, Tyson has built a reputation for using custom-built systems to integrate with those of his Fortune 500 clients. Now serving as Chief Information Officer at TMC, Tyson has used his experience creating information systems to develop a software development department, as well as to redesign the company's order taking, scripting, and reporting systems for TMC's stable of clients in the Energy, Telecom, Political Survey, and Internet Marketing industries. In addition, Tyson helped plan and execute a full upgrade to TMC's dialing platform designed to prepare for future growth as well as to provide the company with the advanced feature set critical to success in today's competitive marketplace.
With over 10 years in the call center industry, Robyn Chavarie manages the day to day relationships with our current and prospective clients. She heads our Client Services department consisting of 5 liaisons, as well as oversees our Quality Assurance division consisting of 15 auditors. Robyn moved to Florida in 2006 and was a key manager in a large center in Tampa, FL. Robyn joined the TMC team in April of 2009 as the Account Manager for a nationwide wireless provider. There she grew the program to over 600 hours of dialing a day and spearheaded implementation, sales, and quality. Robyn quickly worked her way up at TMC and is now the “face” for most of our clients. Her responsiveness, accuracy, and sensitivity to our client’s needs is unmatched in this business.
John earned his Bachelor’s of Science Degree from Florida Southern College in Human Resources and Business Management. He has been active in Human Resource management since 1996 and has been a member of the Society of Human Resource Management since 1997, where he obtained a Professional in Human Resource Management designation. He also earned his Certificate of Human Resources through Rollins College mini-Master’s Degree program. John has worked with privately held, publically held and non-profit organizations during his career with the majority of his time spent in the call center/outbound sales industry. He has managed all aspects of the Human Resources field, including recruiting, training, employee relations, legal issues, mergers and acquisitions, benefits administration, compliance, and documenting and implementing policies and procedures. John has been a member of the TMC team since May of 2009.
Robin Layne began her career in Finance in 1988 with United Telephone/Sprint where she gained experience in the areas of Payroll, Tax Accounting and Revenue Billing. She also has 4 years experience in public accounting doing public utility usage tax audits and 2 years of Accounting for Non-Profit Organizations with the Destiny Foundation. Robin joined CFO Strategic Partners in 2007 and performed financial analysis for multiple clients across a range of industries including legal, physician offices, commercial real estate brokers, construction and call centers. Robin started with TMC Inc. in July 2011 as a Staff Accountant. In February 2013 she transitioned to the position of CFO and increased her responsibilities to include overseeing the staff for record keeping, data analysis and financial reports in addition to managing the financial risks of the corporation, financial planning and strategic/tactical matters as they relate to budget management, cost benefit analysis, forecasting needs and the securing of new funding.