Of course not. Yet, in the blink of an eye, a poor sales experience can disrupt a lifetime of fantastic sentiment associated with your brand.
How does that happen? All too easily when an outbound call center fills its seats with lightly trained people who may happen to be between jobs. How motivated are they to cross-sell and upsell? How well do they understand your specific sales goals? Do they even care enough to know? Hard to say.
For the good of your brand, it’s time to demand better when it comes to real business development. A lot better.
From TMC’s perspective, that means heavily investing in extensive training for a staff of very skilled personnel - many of whom have been part of our team for 15 years or more.
Named as one of Inc. Magazine’s 500 Fastest Growing Privately Held Companies in America, we’ve shown every business from Fortune 500 companies to exciting startups how to reduce churn while providing smarter metrics at an exceptional value.
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